You may have heard people say that salespeople will say anything, promise anything, to get the sale. Actually good sales people are very mindful of their language as it is the most important tool of their trade.
So they will choose language that helps them connect meaningfully with their custoemrs and prospects. Every Monday I’ll be sharing some “magic words” that help you connect with your clients.
Today let me share with you two of the most powerful magic words that you can use to get the results you’re looking for, ie. Engaging with people and creating a reciprocal feel good emotion.
I went a bit further and taught my daughter to say “Thank you Mummy darling” every time I gave her something – it amused me!
“Thank you” is not just good manners but a powerful expression for connecting with people. Research has shown that staff are far more likely to go the extra mile for a “thank you” in return. Family members are happier to help out if the person asking thanks them.
In business, apparently “thank you” has the highest response as a sign-off to an email
It is because a lot of things happen when we sincerely thank someone. First, the obvious, you feel good about yourself for having manners and being polite. But it goes much, much deeper than that for both of you:
- Produces positive emotional state
- Increases sense of well being
- Triggers ‘feel good’ hormones
- Re-enforces virtuous cycle in your brain
- Feels higher levels of self worth
- Triggers greater desire to help Thanker
- Triggers helpful behaviors toward others
- Appreciate being needed
- Feel more socially valued
And we have so many opportunities every day. How many people can you think of you can thank that you may have overlooked in the past? Who can you think of that you can thank again with more passion? Who will you always remember to thank in the future? Clients for signing up? Clients and contacts for testimonials? Contacts and friends for sharing your posts?
The Tuesday Testimonial day in Nicci’s Trusted Sales Club is one of the most popular days in our free Club because there is such a feel-good environment when everyone is thanking each other. Come and give it a try and see how it makes you feel.
Thank you for reading.